what is/is not included

CRYSTAL PRICES INCLUDE:

Air holidays

• Return air flights and transfers (coach, train, taxi or rental free car hire in Corsica) to and from your resort.
• Flight baggage allowance usually 44lbs (20kgs) but 15kgs on selected routes
• Accommodation and meals as per your booking.
• Help & advice from your Crystal resort Representative or agent.
• All local taxes, VAT, UK and overseas service charges, and bed linen.
• All current airport taxes are included in our prices including the Air Travel Duty.

Self drive holidays

• Eurotunnel, cross channel ferry (short crossing), or Seacat included
• GB sticker etc.
• Accommodation and meals as per your booking.
• Help and advice from your Crystal Representative or agent.
• All local taxes, VAT, UK and overseas service charges and bed linen.

Accommodation only

On some dates we are able to offer accommodation only holidays which include accommodation and food basis as booked. Should you require transfers these can also be arranged on our transfer coaches, at additional cost, as long as you are travelling on one of our charter flights. Otherwise, we would be pleased to offer you the option to buy car hire or private taxi transfers All prices include VAT on all holidays to EU countries and are based on the rates of exchange at the time that this brochure went to print: Euro 1.42 In addition to the details confirmed on the invoice the price of your holiday includes all currency surcharges, local taxes, VAT, UK and overseas service charges, all current airport taxes including USA airport tax and the Government Air Travel Duty of £5 per economy passenger and £10 per upgraded passenger travelling in different cabin classes to EEA countries, £20 per economy passenger and £40 per upgraded passenger travelling in different cabin classes to non-EEA countries. Please note that UK domestic flights will incur a £5 charge for each leg of the journey i.e. £10 return. Due to circumstances beyond our control airlines may cease to operate on certain routes which may have an effect upon the holiday price.

Tickets on departure

A minimum charge of £15 per person will be made for all tickets collected at the airport. This does not include ticket re-issue in the event of loss (see section "If you change your booking").

Deposit

When you or your travel agent wish to confirm a booking you must pay the deposit of £120 per person (Europe), together with the insurance premium if required.

PRICES DO NOT INCLUDE:

• Meals and accommodation en route (except where specified)
• In-flight catering on some short haul flights
• Airport flight supplement, where applicable
• Travel insurance (which you must have, see Insurance section)
• Carriage of bikes or surfboards on charter flights
• Porterage of luggage at any stage
• Breakdown Insurance (Self-Drive)
• CDW or local taxes on car hire
• Any services provided locally that are advertised as being available at the booked resort or accommodation, but not described as free of charge e.g. child care/ski school, hotel facilities
• Any local gratuities, taxes charged by hotels
• Credit card handling fees
• Visa Fees

ADMINISTRATION CHARGE

We reserve the right to levy an administration charge in certain circumstances to cover any additional costs incurred by us, such as contacting suppliers to check availability or special requests, returning lost property, special ticket dispatch, extra administration relating to late bookings within 7 days of departure etc. This charge is £25 per booking, but may be higher to cover special ticket dispatch costs. This charge does not relate to changes you make to your booking

FLIGHT SUPPLEMENTS

The cost of your holiday is based on departures with no additional flight costs, with some exceptions (see notes below). These departures are shown as £0 or "nil" supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a 'flight supplement'. Flights not listed in the brochure, but which become available after it is printed, may also attract extra charges, worked out in the same way. Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times.

WHILST ON HOLIDAY

1. If you want to make changes to the booked arrangements in resort, for example upgrading your accommodation, changing resort or extending or reducing your holiday duration, changes will be subject to availability. Any extra costs or cancellation charges must be paid by you locally. All changes must be arranged with us in writing, either through our local representative/agent, area office or, if this is not possible, our head office in the UK.
2. The accommodation booked must only be used by those persons named on your invoice unless otherwise agreed by us in writing. You are not allowed to share the accommodation or let anyone else stay there.
3. You are responsible for any damage caused to your holiday accommodation during your stay, except by unknown third parties and any justifiable charges made by the owner/hotel manager in this respect must be paid by you locally.

AIR CARRIER LIABILITY

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

• Compensation in the case of death or injury:

  There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

• Advance payments:

  If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).

• Passenger delays:

  In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).

• Baggage delays:

  In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).

• Destruction, loss or damage to baggage:

  The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

• Higher limits for baggage:

  A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

• Complaints on baggage:

  If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

• Liability of contracting and actual carriers:

  If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

• Time limit for action:

  Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

  *SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

HEALTH MATTERS

Customers are reminded that they should check with their own doctor for advice on medical requirements of the host countries. The Department of Health produces a helpful leaflet entitled, Health Advice for Travellers (T6) and leaflets are available free from your Doctor, ABTA Travel Agent, larger Post Offices or by telephone FREEPHONE 0800 555777.

• High altitude:

  For customers going to high altitude resorts, it is suggested that, if relevant, you contact your GP as some customers encounter difficulties due to the high altitude of the resort. Please bear in mind that when skiing at altitude you should allow time to acclimatise physically, drink plenty of water, reduce alcohol intake and ensure that appropriate winter clothing is taken. Your doctor and suitable publications will provide further information in this regard. NB: Please note that in Austria the E111 Health Care Form is not generally accepted by doctors.

• Special Needs, Disabled and Elderly Customers:

  We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties featured in this brochure may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable. A comprehensive form is available specifically for this purpose, which you should request when making your booking. Similarly, if you have a medical condition which necessitates special seating requirements on the aircraft or wheelchair assistance at the airport we must have written confirmation from your doctor prior to booking. Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.

THE FOREIGN & COMMONWEALTH TRAVEL ADVICE UNIT

The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) or on the Internet under the address http://www.fco.gov.uk/, or phone 0870 606 0290. Alternatively, you can contact the ABTA Information Department on 020 7307 1907.

KNOW BEFORE YOU GO

We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you go overseas, check out the FCO web site at: www.fco.gov.uk/knowbeforeyougo.

CAR HIRE CONDITIONS

• Collision Damage Waiver and Theft Protection covers your responsibility for loss (except for keys), damage (excluding damage to the keys, tyres, windscreen and underside of the vehicle), theft, attempted theft or vandalism to the vehicle. The cover will only apply if you meet all the terms of the Rental Agreement. You will have to pay a fixed amount towards any claim. This amount will depend on the country where you rented the car. This description of collision damage waiver is for guidance only. The cover may be different depending on the country you are in.
• Every driver must bring a full valid driving licence from their country of residence. Please note that the old style green British driving licences are no longer accepted in most countries. Therefore, please ensure that you have either a pink driving licence or a new credit card style licence. The new credit card style licence must be accompanied by the corresponding paper documentation
• The shortest hire you can pre-book is 3 days. If you would like a car for 1 or 2 days it may be possible to book locally with your Crystal Representative, although local prices may differ from our brochure prices
• On collection of the car, the driver(s) will be asked to sign a rental agreement. This agreement is then a contract between the driver and the rental company. You will be asked to sign a blank credit card voucher to cover the CDW excess, petrol and any additional days you may have booked locally. Most countries will not accept a cash deposit therefore you must take a credit card
• Car rental is for 24 hour periods and late return could result in an extra day's charge
• All cars have rear seat belts in countries where they are a legal requirement
• Charges for infant/child seats and luggage racks are payable locally
• The car is usually delivered with a full tank of petrol. You can fill the car up before returning it, or you will be charged for the amount of petrol you have used

* Delivery and collection from hotels is available and can be arranged by contacting our Pre-departure Services team on receipt of your travel documents. All costs for this service must be paid direct to Europcar on collection of your vehicle, although deliveries up to 30km is free of charge.

* If you have to cancel your car hire at any time up until 7 days before your departure, you will have to pay a cancellation fee of £15. If you cancel your car hire within 7 days of departure, the full amount of the rental will be charged.